When you pay by card, your server renews automatically so you don't lose it by forgetting. Here's how to turn it off.
When you buy a service paying by card, we store your payment method and the service renews automatically at the end of each period. You'll see this stated on the payment screen before you confirm. That way nobody loses their server over a forgotten invoice.
How the charge works
- On the renewal date your invoice is generated and charged to the saved card.
- Your invoices are always available in your client area.
- If the charge fails (expired card, insufficient funds), the invoice stays pending and we let you know so you can pay it manually.
How to turn it off
- Go to Payment methods in your account.
- Remove the saved payment method. From then on you're back to manual invoice payments.
You can also cancel the service choosing "at the end of the period": you keep using the days you already paid for and no new invoice is generated.
No commitment and no penalty: you can remove automatic renewal whenever you want, always before the next invoice.
What if I bought a while ago?
If your service is older or you never saved a card, it stays on manual payment: each period you get the invoice and pay it yourself. If you'd rather not keep an eye on it, save a payment method.
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