How you can pay and how to request a refund.
Payment methods
We accept card and PayPal. Prices already include VAT. We don't accept cryptocurrencies at the moment.
Refunds
There are two windows, both counted from the moment you order:
- 7-day guarantee: if the service fails due to something on our side and we can't fix it, you get your money back. Open a ticket first so we can try to solve it.
- 14-day right of withdrawal (EU consumers): you can withdraw without giving a reason. Since the server is activated immediately, the portion already used is deducted, and the right is lost once the service has been fully provided.
Not refundable: domains, setup fees, renewals already in use, account credit, and services cancelled for breaking the rules. Refunds always go back to the original payment method.
To request one, open a ticket with your invoice number and what happened. Full details in the Refund Policy.
Tip: if you're unsure about performance or compatibility, try the 24h free trial first. That way you avoid paying for something that doesn't fit.
Payment "in transit" or not confirming
Sometimes a payment takes a while to confirm. If you already paid but the service isn't active, wait a few minutes and, if it stays the same, contact us with the receipt in a ticket.
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